Terms of sale
TERMS OF SALE
Last updated: November 2, 2026
These Terms of Sale apply to purchases made through Ride Ease.
By placing an order, you accept these Terms and the applicable Shipping Policy, Return and Refund Policy, and Terms of Service. Our Privacy Policy explains how we process your personal information.
1. Seller Information
Trading name: Ride Ease
Legal name: [COMPLETE: FULL LEGAL NAME OF THE BUSINESS OWNER OR COMPANY]
Legal status: [COMPLETE: LEGAL STATUS]
Registered and business address: 3 Rue de la Plume, Belleville en Beaujolais, France
SIREN/SIRET number: [COMPLETE]
VAT number: [COMPLETE, OR “NOT APPLICABLE”]
Email: infoclients@use.startmail.com
Telephone:
Alternative contact: infoclients@use.startmail.com
Website:
2. Scope and Eligibility
These Terms apply to consumer purchases through our online store.
You must have the legal capacity to enter into a purchase contract under the laws applicable to you.
Nothing in these Terms limits mandatory consumer rights available in your country of residence.
3. Product Information
Ride Ease sells travel-comfort products, including anti-motion-sickness glasses for children and adults.
The main characteristics, materials, dimensions, available options and intended use are described on each product page.
Colors and appearance may vary slightly between screens and manufacturing batches. Such variations do not affect your right to receive a product that conforms to its description.
Please review the product description, fit recommendations, age guidance and instructions before purchasing.
4. Product Use and Safety
Use products only for their intended purpose and follow the instructions supplied.
Before use:
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Confirm that the product is suitable for the intended user;
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Check for cracks, leaks, loose components or other damage;
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Ensure a comfortable fit without forcing or modifying the frame;
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Supervise children during use; and
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Stop using the product if it is damaged or causes discomfort.
Do not open, puncture or ingest the contents of liquid-filled components. Keep damaged products away from children.
The glasses do not replace seat belts, child car seats or other required travel-safety equipment.
Individual experiences may vary. Product descriptions do not constitute a promise that every user will obtain the same result.
These instructions do not limit our responsibility for defective or non-compliant products.
5. Prices and Charges
Prices are displayed in the currency shown on the website or at checkout.
Applicable taxes, shipping charges and other charges collected by us are displayed before you submit your order. Customs duties and import charges are included where expressly stated at checkout or in our Shipping Policy.
Price changes do not affect accepted orders.
If an obvious pricing or technical error affects your order, we will contact you to explain the issue. Any cancellation or correction will be handled in accordance with applicable law. If we cancel a paid order, we will refund the amount collected.
6. Placing an Order
To place an order:
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Select your product and available options.
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Add it to your cart.
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Enter your contact, billing and delivery details.
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Select a payment method.
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Review the order and total price.
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Confirm your obligation to pay and submit the order.
An automatic confirmation acknowledges receipt of your order. Acceptance is confirmed through an acceptance or dispatch notification, subject to applicable law.
We may refuse an order for legitimate reasons, including unavailable stock, payment failure, suspected fraud, delivery restrictions or an obvious pricing error.
If we cancel an order after collecting payment, we will refund the amount paid to the original payment method.
7. Payment
Payment is due when the order is placed, unless an alternative payment arrangement is expressly offered at checkout.
Payments are processed through Shopify Payments or another provider available at checkout. Ride Ease does not directly store complete payment-card numbers or security codes.
Payment authorization and fraud-prevention checks may affect order processing.
8. Order Changes and Cancellations
To request a change or cancellation, email infoclients@use.startmail.com immediately with your order number.
We will attempt to accommodate your request, but changes cannot be guaranteed once processing or fulfillment has started.
This does not affect any applicable statutory withdrawal, cancellation or return rights.
9. Processing and Delivery
Orders are normally processed within 1–3 business days after payment confirmation.
Estimated shipping time after processing is 6–10 business days, giving a total estimated timeframe of 7–13 business days.
Business days exclude weekends and public holidays. Estimates are not guaranteed delivery dates unless expressly stated otherwise.
Orders may be fulfilled by external suppliers or warehouses, including from outside your country. Items may arrive separately.
Ride Ease remains responsible for fulfilling its obligations as your seller. Please consult our Shipping Policy for further details.
If delivery exceeds an agreed or legally required timeframe, you retain all remedies available under applicable consumer law.
10. Delivery Address and Risk
Please provide a complete and accurate delivery address. Notify us immediately if you discover an error.
Reasonable return or reshipping costs may apply where permitted by law if delivery fails because of an incorrect address, refusal or failure to collect a package.
Risk of loss or damage passes to you when you, or a person you designate other than the carrier, physically receives the goods, subject to any mandatory legal exceptions.
11. Statutory Right of Withdrawal
Eligible consumers in the European Union or European Economic Area generally have 14 calendar days to withdraw from an online purchase without giving a reason, subject to applicable legal exceptions.
For goods, this period generally runs from receipt by you or a person you designate other than the carrier. Special rules may apply to orders delivered in separate shipments.
To withdraw, send a clear statement before the deadline to:
Email: infoclients@use.startmail.com
Postal address: Ride Ease, 3 Rue de la Plume, Belleville en Beaujolais, France
You may use the model form below, but it is not mandatory. Exercising this statutory right does not require our prior approval.
Return the goods without undue delay and no later than 14 days after notifying us. Contact us promptly for the correct return address and instructions.
You are responsible for direct return costs only where this was disclosed before purchase and applicable law permits it.
You may inspect the product to establish its nature, characteristics and functioning. You may be responsible for diminished value caused by handling beyond what is necessary for that inspection.
12. Refunds Following Withdrawal
For a valid statutory withdrawal, we will refund the payments due, including the cost of the least expensive standard delivery option originally offered where required by law.
Additional costs resulting from your choice of a more expensive delivery method are not refundable unless required by law.
Refunds are issued within 14 days of receiving your withdrawal notice. Where legally permitted, we may withhold reimbursement until we receive the goods or evidence that you have returned them, whichever occurs first.
We will use the original payment method unless you expressly agree otherwise, without charging a refund fee.
Your payment provider may require additional time to display the refund.
13. Commercial 90-Day Money-Back Guarantee
Where expressly advertised at the time of purchase, eligible orders are covered by Ride Ease’s 90-Day Money-Back Guarantee.
Submit your request within 90 calendar days of delivery by emailing infoclients@use.startmail.com with your order number.
The eligibility conditions, return requirements and applicable costs are those disclosed in our Return and Refund Policy and guarantee terms at the time of purchase.
This commercial guarantee is additional to your statutory rights and does not replace or restrict them.
14. Returns and Exchanges
Please contact us before returning a product so we can provide instructions and the correct return address. The return address may differ from our business address.
Administrative return procedures do not remove or restrict statutory withdrawal or warranty rights.
Direct exchanges depend on availability. Where an exchange is unavailable, an eligible return and a new order may be arranged.
Further conditions are set out in our Return and Refund Policy.
15. Damaged, Defective or Incorrect Products
If your order arrives damaged, incomplete, defective or different from what you ordered, email infoclients@use.startmail.com.
To help us investigate, please provide your order number, a description of the issue and, where reasonably available, photographs of the product, packaging and shipping label.
We will provide the remedy required by applicable law, which may include repair, replacement, a price reduction or a refund.
A request to report problems promptly does not shorten statutory claim periods. Costs that must legally be borne by the seller will not be charged to you.
16. Legal Guarantee of Conformity
Consumers covered by French or other applicable European consumer law benefit from statutory conformity rights.
Under the French legal guarantee of conformity, defects in new goods that appear within two years of delivery are generally covered, subject to applicable rules.
Eligible consumers may obtain repair or replacement without charge. Where the legal conditions are met, a price reduction or termination of the sale may be available.
These rights apply independently of any commercial guarantee offered by Ride Ease.
17. Hidden Defects
Where applicable, you also benefit from the French guarantee against hidden defects under Articles 1641 and following of the French Civil Code.
This concerns qualifying hidden defects that existed at the time of sale and make the product unfit for its intended use or substantially reduce its usefulness.
Available remedies may include returning the product for a refund or keeping it with a price reduction, subject to the applicable legal conditions and deadlines.
18. Liability
Responsibility for damage caused by misuse, unauthorized alterations, failure to follow instructions or continued use of a damaged product will be determined under applicable law.
Nothing in these Terms excludes or limits liability for fraud, negligence causing death or personal injury, defective products or any other liability that cannot legally be excluded.
Mandatory consumer rights remain unaffected.
19. Events Beyond Our Control
Events beyond our reasonable control may affect fulfillment or delivery.
We will take reasonable steps to notify affected customers, limit disruption and resume performance.
Such events do not automatically remove our obligations or your rights to delivery, cancellation or reimbursement under applicable law.
20. Personal Data
Order-related personal information is processed as explained in our Privacy Policy.
Information may be shared with payment providers, Shopify, fulfillment partners, carriers and other service providers as necessary to process and deliver your order.
21. Complaints and Consumer Mediation
Send complaints to infoclients@use.startmail.com, including your order number and a description of the issue.
We will attempt to resolve the matter directly.
If a written complaint remains unresolved, eligible consumers may contact our designated consumer mediator:
Mediator: [COMPLETE: NAME OF THE APPOINTED CONSUMER MEDIATOR]
Address: [COMPLETE: MEDIATOR’S ADDRESS]
Website:
Mediation is available subject to the applicable eligibility rules and does not prevent you from exercising your legal rights.
22. Governing Law and Jurisdiction
These Terms are governed by French law.
This choice does not deprive consumers of mandatory protections available under the laws applicable in their country of residence.
Disputes may be brought before the courts having jurisdiction under applicable consumer and procedural rules.
23. Changes to These Terms
We may update these Terms to reflect changes to our products, business practices or legal obligations.
The version applicable to your purchase is the version in effect when you place your order. Later changes will not retroactively reduce your rights.
24. Contact
Ride Ease
Registered and business address: 3 Rue de la Plume, Belleville en Beaujolais, France
Email: infoclients@use.startmail.com
Telephone:
Alternative contact: infoclients@use.startmail.com
Website:
MODEL WITHDRAWAL FORM
Complete and send this form only if you wish to withdraw from your purchase.
To: Ride Ease
Email: infoclients@use.startmail.com
Address: 3 Rue de la Plume, Belleville en Beaujolais, France
I hereby give notice that I withdraw from my contract of sale for the following goods:
Product(s): ______________________________________
Order number: ___________________________________
Ordered on: ______________________________________
Received on: _____________________________________
Customer’s name: _________________________________
Customer’s address: ______________________________
Customer’s signature: ____________________________
Required only if submitted on paper.
Date: ____________________________________________