Shipping policy
SHIPPING POLICY
Last updated: November 2, 2026
This Shipping Policy explains how orders placed through Ride Ease are processed and delivered.
1. Order Processing
Orders are normally processed within 1–3 business days after payment is confirmed.
Business days exclude weekends and public holidays. Processing may take longer during sales, holidays, product launches or periods of unusually high demand.
Once processing has started, cancellation or delivery address changes may no longer be possible.
2. Estimated Delivery Time
After processing, estimated shipping time is 6–10 business days.
The total estimated delivery time is 7–13 business days, including processing.
These timeframes are estimates, not guaranteed delivery dates. Customs inspections, carrier delays, severe weather, high shipping volumes or incorrect address information may affect delivery.
3. Shipping Destinations
Ride Ease ships to selected countries, including the United States and destinations in Europe.
Available destinations are displayed at checkout. If your country or address cannot be selected, we are currently unable to deliver there.
4. Shipping Costs
Free shipping is available on eligible orders when stated on our website or at checkout.
Any applicable shipping charges are displayed before you complete your purchase. Additional shipping charges will only apply after purchase if you request a delivery change that incurs an additional carrier fee.
5. Taxes and Import Duties
Applicable taxes, customs duties and import charges are included where indicated at checkout.
Customers will not normally be required to pay additional import charges upon delivery. If a carrier or customs authority unexpectedly requests payment, please contact us before paying so we can review the situation.
6. Order Tracking
When tracking is available, you will receive a shipping confirmation email with your tracking number or link.
Tracking information may take several business days to appear or update. Temporary gaps in updates do not necessarily mean your package is lost.
7. External Fulfillment
Orders may be prepared and shipped directly by an external supplier or fulfillment warehouse, including from outside your country.
Orders containing multiple items may arrive in separate packages and on different dates.
Ride Ease remains your point of contact for shipping questions and order assistance.
8. Delivery Address
Please provide a complete and accurate delivery address, including any apartment or unit number.
If you notice an error, contact infoclients@use.startmail.com immediately. We will attempt to update the address, but changes cannot be guaranteed once processing or shipping has started.
If a package is returned because of an incorrect or incomplete address, refused delivery or failure to collect it, reasonable reshipping charges may apply where permitted by law.
9. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period:
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Review the tracking information.
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Confirm that your delivery address is correct.
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Check with household members, neighbors or reception.
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Contact the local carrier.
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Email infoclients@use.startmail.com with your order number.
We will assist with investigating the shipment through the carrier or fulfillment partner.
A shipping delay does not automatically mean an order is lost. Your mandatory consumer rights remain unaffected.
10. Packages Marked as Delivered
If tracking shows delivery but you cannot locate the package, check with household members, neighbors, building management and any designated safe delivery location.
Contact the carrier and notify us promptly at infoclients@use.startmail.com so we can assist with the investigation.
Any replacement or refund will be handled according to the investigation results and applicable consumer law.
11. Damaged Packages or Incorrect Items
If your order arrives damaged or contains an incorrect item, email infoclients@use.startmail.com as soon as possible with:
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Your order number;
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A description of the issue;
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Clear photographs of the product and packaging; and
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A photograph of the shipping label, if available.
Please keep the product and packaging while we review your request. We will provide an appropriate solution under our Return and Refund Policy and applicable consumer law.
12. Failed or Refused Delivery
If delivery is unsuccessful, the carrier may attempt redelivery or leave the package at a collection point.
Please follow the carrier’s instructions and collect the package within the stated deadline. If it is returned to us or our fulfillment partner, contact us to discuss reshipment or any available refund.
Original shipping expenses and reasonable return or reshipping costs may be deducted where permitted by law if the failed delivery resulted from an incorrect address, refusal or failure to collect the package.
13. Your Consumer Rights
Nothing in this policy limits your mandatory consumer rights.
If we cannot deliver within an agreed or legally required timeframe, you may be entitled to request delivery within an additional reasonable period or cancel your order, depending on applicable law and circumstances.
14. Contact Us
Ride Ease
Business address: 3 Rue de la Plume, Belleville en Beaujolais, France
Email: infoclients@use.startmail.com
Telephone:
Alternative contact: infoclients@use.startmail.com
Website:
Please include your order number when contacting us about a shipment.